Shopping, Shipping & Returns Policy

At Medicine of Cosmetics, we are committed to providing high-quality skincare products and exceptional customer service. Please read our Shopping, Shipping & Returns Policy before placing your order.

SHIPPING

We currently ship Australia-wide using Australia Post Standard Parcel Post.

Shipping costs are calculated automatically at checkout based on your order and delivery location.
Orders are typically processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been dispatched, delivery timeframes are subject to Australia Post's network and are outside of our control.
Shipping charges are non-refundable once an order has been dispatched.

While we take every care in packaging your order, Medicine of Cosmetics is not responsible for delays, lost or damaged parcels once they have been handed to Australia Post. If your parcel is delayed or missing, we recommend lodging an enquiry directly with Australia Post, and we will assist where possible.

LOCAL PURCHASE PICK UP

Local collection is available from our Royston Park, Glenelg & Munno Para clinics.

RETURNS & CHANGE OF MIND

Due to hygiene and safety requirements, we do not offer refunds or exchanges for change of mind on:

Opened skincare products
Used skincare products
Gift cards
Sale or clearance items

Please choose carefully before purchasing.

FAULTY OR DAMAGED PRODUCTS

If your order arrives damaged, faulty, or you believe you have received the incorrect item, please contact us within 7 days of receiving your order.
Please include:
•   Your order number
•   A description of the issue
•   Clear photographs of the product and packaging
Where a product is confirmed to be faulty or incorrectly supplied, we will provide an appropriate remedy in accordance with Australian Consumer Law, which may include a replacement, refund or exchange.

ADVERSE SKIN REACTIONS

Medicine of Cosmetics proudly stocks professional skincare brands including Synergie Skin and O Cosmedics. If you are a new customer, welcome! We would love to meet you for a skin analysis, diagnosis and prescription to ensure you are using the right products for your skin.

While adverse reactions are uncommon, every individual's skin responds differently.

If you believe you have experienced an adverse reaction to a product purchased from Medicine of Cosmetics:

Discontinue use of the product immediately.
Contact our clinic as soon as possible.
Where appropriate, you may be asked to attend an assessment with one of our qualified Skin Therapists or submit photographs of the affected area.
We will assess the circumstances and, where required, liaise with the product manufacturer in accordance with the manufacturer's returns and quality assurance procedures.

Please note that product returns or refunds relating to adverse reactions are assessed on a case-by-case basis. A refund or replacement cannot be guaranteed until the assessment process has been completed and the cause of the reaction has been determined.

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes or limits your rights under the Australian Consumer Law (ACL).

You are entitled to a replacement, repair or refund where goods have a major fault or otherwise fail to meet the consumer guarantees under Australian Consumer Law.

CONTACT US

If you have any questions regarding your order, shipping or returns, please contact our friendly team.

Medicine of Cosmetics

Phone: (08) 8132 0342
Email: enquiries@medicineofcosmetics.com.au
Website: www.medicineofcosmetics.com.au